ADA Complaint Procedures
If you believe you have been discriminated against by a Connect Transit representative, you may file a complaint with Connect Transit. Connect Transit processes complaints under the following programs:
- Americans with Disabilities Act (ADA): prohibits discrimination based on disability
- Title VI: prohibits discrimination based on race, color, or national origin
- Equal Employment Opportunity (EEO): prohibits discrimination toward an employee or job applicant based on race, color, religion, national origin, sex, age or disability. FTA investigates systemic charges of discrimination involving a transit agency’s employment policies and practices. All individual complaints of discrimination must go to the Equal Employment Opportunity Commission (EEOC).
- Disadvantaged Business Enterprise (DBE): requires FTA funding recipients to comply with the DBE regulations (49 CFR Part 26).
Who May File a Complaint
If you believe Connect Transit has failed to comply with any of the above requirements, you may file a complaint with Connect Transit. Complaints should be filed within 180 days of the alleged violation.
How to File
File a complaint by completing the ADA Complaint Form. The complaint form must be signed and mailed to:
Attention: Stephanie Butler
351 Wylie Drive
Normal, Illinois 61761
With your form, please attach on separate sheet(s):
- A summary of your allegations and any supporting documentation.
- Sufficient details for an investigator to understand why you believe a public transit provider has violated your rights, with specifics such as dates and times of incidents.
- Any related correspondence from the transit provider.
What to Expect from Connect Transit’s Complaint Process
Connect Transit strives to process complaints promptly. All completed complaints are reviewed and investigated. If additional information is required a Supervisor will contact the complainant. At the conclusion of our investigation, you will be contacted regarding our findings.